Guest Experience

Every inbox. Every language. One reply.

StaiOS reads, classifies, and responds to guest emails across every inbox in any language. Pre-check-in, booking confirmations, upselling, and post-stay feedback run automatically.

StaiOS mail agent on a monitor in a hotel office, showing multilingual guest-email threads with AI-drafted replies

AI reads your inbox so you don't have to.

Six IMAP inboxes monitored simultaneously. Guest emails, Booking.com messages, and contact-form submissions classified, drafted, and — when the model is confident — sent. Low-confidence items route to a human review queue.

  • Any language in, any language out — GPT-5.2 backbone
  • Unified view of Booking.com, direct email, and contact forms
  • Property-branded confirmation templates, triggered on booking creation
  • Multi-room aggregation: one email per guest, not one per reservation
  • Drafts match your hotel's tone of voice, reviewed before they send
200+emails processed weekly
StaiOS mail agent open on a desktop monitor in a warm hotel back-office, showing a classified multilingual email thread

Guests arrive with everything already done.

Automated pre-check-in forms sent before arrival. Guest data syncs to Apaleo PMS before they walk through the door.

  • Automated forms sent on a schedule before arrival
  • Guest data lands in Apaleo PMS before they reach reception
  • ID verification, payment confirmation, special requests captured
  • Front-desk time per arrival drops below two minutes

The right offer, at the right time.

AI-timed upsell offers based on booking profile, arrival date, and property availability.

  • Room upgrades, breakfast packages, late checkout
  • Arrival-date aware — offers land when guests are most likely to accept
  • Availability-checked against live inventory
  • Revenue attribution tracked per offer and per property

Learn from every stay. Automatically.

Automated follow-up after checkout. Reviews collected, sentiment analyzed, service issues flagged to the management team.

  • Follow-up email sent after checkout, on a per-property schedule
  • Review sentiment analyzed — positive / neutral / negative routed
  • Service issues flagged to the duty manager with booking context
  • Toggle on/off per property

Sentiment is a signal, not a verdict — flagged items always reach a human before the guest does.

See how ARIA orchestrates all of this.

ARIA is the always-on AI brain that coordinates guest communication, housekeeping, staff scheduling, and more.

Explore ARIABook a discovery call

info@getstaios.com · +32 479 89 04 96