Guest Experience
Every inbox. Every language. One reply.
StaiOS reads, classifies, and responds to guest emails across every inbox in any language. Pre-check-in, booking confirmations, upselling, and post-stay feedback run automatically.
AI reads your inbox so you don't have to.
Six IMAP inboxes monitored simultaneously. Guest emails, Booking.com messages, and contact-form submissions classified, drafted, and — when the model is confident — sent. Low-confidence items route to a human review queue.
- Any language in, any language out — GPT-5.2 backbone
- Unified view of Booking.com, direct email, and contact forms
- Property-branded confirmation templates, triggered on booking creation
- Multi-room aggregation: one email per guest, not one per reservation
- Drafts match your hotel's tone of voice, reviewed before they send
Now on WhatsApp, too — same AI, same inbox.
Guests increasingly message on WhatsApp, not email. StaiOS handles both in one AI inbox — the same classification, drafting, and tone of voice, multi-tenant across every property.
- WhatsApp and email land in one unified AI inbox
- Same multilingual classification and drafted replies as email
- Multi-tenant — each property keeps its own number and branding
- Low-confidence messages route to the same human review queue
Guests arrive with everything already done.
Automated pre-check-in forms sent before arrival. Guest data syncs to Apaleo PMS before they walk through the door.
- Automated forms sent on a schedule before arrival
- Guest data lands in Apaleo PMS before they reach reception
- ID verification, payment confirmation, special requests captured
- Front-desk time per arrival drops below two minutes
The right offer, at the right time.
AI-timed upsell offers based on booking profile, arrival date, and property availability.
- Room upgrades, breakfast packages, late checkout
- Arrival-date aware — offers land when guests are most likely to accept
- Availability-checked against live inventory
- Revenue attribution tracked per offer and per property
Learn from every stay. Automatically.
Automated follow-up after checkout. Reviews collected, sentiment analyzed, service issues flagged to the management team.
- Follow-up email sent after checkout, on a per-property schedule
- Review sentiment analyzed — positive / neutral / negative routed
- Service issues flagged to the duty manager with booking context
- Toggle on/off per property
Sentiment is a signal, not a verdict — flagged items always reach a human before the guest does.
Beyond the inbox
The AI gets smarter with every guest.
It doesn’t just reply. It researches, remembers, and improves itself.
Guest research & VIP recognition
Before a reply goes out, the AI pulls context from the guest profile and prior stays — and flags VIPs and returning guests so your team can roll out the red carpet.
Personalized upsell pages
Each guest can get a tailored, branded offer page — room upgrades, experiences, late checkout — generated from their booking and stay history.
Mail that heals itself
The pipeline self-critiques every draft, catches its own mistakes, and learns from the corrections your team makes — so it gets more accurate over time.
See how ARIA orchestrates all of this.
ARIA is the always-on AI brain that coordinates guest communication, housekeeping, staff scheduling, and more.
info@getstaios.com · +32 479 89 04 96
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