24/7 Guest Self-Service
The front desk that never sleeps.
Check-in, key issue, upsell, concierge answers — in any language, at any hour, without waking your night staff.
It recognizes your returning guests.
Opt-in face recognition lets the kiosk greet returning guests by name, in their language, and skip the parts they have already done.
- Returning guests are recognized and greeted by name on approach
- Switches to the guest's preferred language automatically
- Upsell offers tuned to that guest's history and past stays
- Multi-sample enrollment for reliable recognition across angles and lighting
Face recognition is strictly opt-in and consent-based — guests who don't enroll get the same fast check-in, anonymously.
From WhatsApp to door code to kiosk — one arrival.
A guest can message on WhatsApp, get their door code, and be recognized at the kiosk on arrival — one continuous hand-off, no front desk in the loop.
- Guest messages on WhatsApp; the AI confirms the booking and arrival window
- A booking-linked door code is issued automatically (TTLock)
- On arrival the kiosk recognizes the guest and completes check-in
- ARIA coordinates the whole hand-off across messaging, locks, and kiosk
Honesty about limits
What it won’t do.
A kiosk handles the repeat layer so your team can handle the edge cases. These are the moments it will hand off to a human.
Group check-ins of 8 or more
Large group arrivals need a human to coordinate room assignments, special requests, and arrival sequencing. The kiosk routes the group lead to your front desk.
Billing disputes
Folio corrections, refund requests, or disputed charges are routed to a duty manager with the relevant booking context pre-loaded.
Decisions only a manager can make
Late checkout on a sold-out night, room change to a booked suite, comping a stay. The kiosk flags the request and notifies the on-call manager.
First-time guests from a high-risk travel pattern
ARIA can flag walk-ins that deserve a human eye (no booking history, one-night stay, late check-in). The kiosk steps aside and calls for the night porter.
A kiosk is a front-desk colleague, not a replacement for one.
See the kiosk in your lobby.
We'll ship a demo unit, configure it to your property, and run a week of shadow operations before it goes live to guests.
info@getstaios.com · +32 479 89 04 96
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