24/7 Guest Self-Service
The front desk that never sleeps.
Check-in, key issue, upsell, concierge answers — in any language, at any hour, without waking your night staff.
Honesty about limits
What it won’t do.
A kiosk handles the repeat layer so your team can handle the edge cases. These are the moments it will hand off to a human.
Group check-ins of 8 or more
Large group arrivals need a human to coordinate room assignments, special requests, and arrival sequencing. The kiosk routes the group lead to your front desk.
Billing disputes
Folio corrections, refund requests, or disputed charges are routed to a duty manager with the relevant booking context pre-loaded.
Decisions only a manager can make
Late checkout on a sold-out night, room change to a booked suite, comping a stay. The kiosk flags the request and notifies the on-call manager.
First-time guests from a high-risk travel pattern
ARIA can flag walk-ins that deserve a human eye (no booking history, one-night stay, late check-in). The kiosk steps aside and calls for the night porter.
A kiosk is a front-desk colleague, not a replacement for one.
See the kiosk in your lobby.
We'll ship a demo unit, configure it to your property, and run a week of shadow operations before it goes live to guests.
info@getstaios.com · +32 479 89 04 96